winbs Privacy Policy

01 Introduction

winbs operates the online gaming platform available at winbs.club and through the winbs mobile app. As part of running this platform, winbs collects and processes certain personal data about the players who register and use our services.

This Privacy Policy applies to all personal data collected by winbs through the website, the app, customer support interactions, and any other channel through which you engage with the winbs platform. It sets out what data we collect, why we collect it, how long we keep it, and what your rights are in relation to that data.

winbs is committed to handling your personal data responsibly and in accordance with applicable data protection principles. We only collect data that is necessary for the purposes described in this policy, and we take reasonable steps to keep that data secure at all times.

02 Data We Collect

winbs collects personal data in the following categories:

Registration Data

• Full name as provided during account registration.
• Date of birth, used to verify that you meet the minimum age requirement of 18 years.
• Email address and mobile phone number.
• Username and encrypted password.
• Country and city of residence.

Identity Verification (KYC) Data

• Government-issued photo identification such as a national ID card or passport.
• Proof of address documentation where required.
• Selfie or live photo for identity matching purposes.

Financial Data

• Payment method details used for deposits and withdrawals (e.g. mobile banking account references).
• Transaction history including deposit amounts, withdrawal requests, and bonus activity.

Usage & Technical Data

• IP address and device identifiers.
• Browser type, operating system, and screen resolution.
• Pages visited on winbs, time spent, and navigation patterns.
• Game activity including bets placed, games played, and session duration.

Communication Data

• Messages sent to winbs support via email, live chat, or any other channel.
• Responses to surveys or feedback requests.

03 How We Use Your Data

winbs uses the personal data we collect for the following purposes:

• To create and manage your winbs account and verify your identity.
• To process deposits, withdrawals, and bonus transactions on the platform.
• To comply with legal obligations including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• To detect and prevent fraud, cheating, multi-accounting, and other prohibited conduct.
• To provide customer support and respond to your queries.
• To send you important account notifications such as transaction confirmations and security alerts.
• To send you promotional communications about winbs offers and games, where you have consented to receive them.
• To analyse platform usage and improve the winbs experience for all players.
• To enforce the winbs Terms and Conditions and other platform policies.
• To operate the D&T Ranking system and other competitive features on winbs.

winbs will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or having a valid legal basis to do so.

04 Legal Basis for Processing

winbs processes your personal data on the following legal bases:

Where winbs relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that took place before the withdrawal.

05 Data Sharing

winbs does not sell your personal data to any third party. We may share your data with the following categories of recipients only where necessary and for the purposes described in this policy:

• Payment processors — to facilitate deposits and withdrawals on the winbs platform.
• Identity verification providers — to carry out KYC checks as required by our compliance obligations.
• Game content providers — limited technical data may be shared with providers of games available on winbs to ensure proper game functionality.
• IT and hosting providers — companies that provide the infrastructure on which the winbs platform operates.
• Regulatory and law enforcement authorities — where winbs is legally required to disclose information, for example in response to a court order or regulatory investigation.
• Fraud prevention agencies — to detect and prevent fraudulent activity on the platform.

All third parties with whom winbs shares personal data are required to handle that data securely and in accordance with applicable data protection standards. winbs does not permit third parties to use your data for their own marketing purposes.

06 Cookies

winbs uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help us recognise you and provide a better experience.

winbs uses the following types of cookies:

• Essential cookies — required for the platform to function. These cannot be disabled without affecting your ability to use winbs.
• Session cookies — keep you logged in during your visit and expire when you close your browser.
• Preference cookies — remember your settings and preferences such as language and display options.
• Analytics cookies — help winbs understand how players use the platform so we can improve it. Data collected is aggregated and anonymised.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the winbs platform. winbs does not use third-party advertising cookies or cross-site tracking technologies.

07 Data Retention

winbs retains your personal data for as long as your account is active and for a period after account closure as required by our legal and compliance obligations.

• Account and transaction data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
• KYC and identity verification documents are retained for the period required by applicable law.
• Customer support communications are retained for up to three years.
• Analytics and usage data is retained in anonymised form for platform improvement purposes.

Once the applicable retention period has expired, winbs will securely delete or anonymise your personal data. If you request deletion of your data before the retention period has expired, winbs will delete what it is legally permitted to delete and explain any data that must be retained.

08 Your Rights

As a winbs player, you have the following rights in relation to your personal data:

• Right of access — you can request a copy of the personal data winbs holds about you.
• Right to rectification — you can ask winbs to correct any inaccurate or incomplete personal data.
• Right to erasure — you can request that winbs delete your personal data, subject to our legal retention obligations.
• Right to restrict processing — you can ask winbs to limit how we use your data in certain circumstances.
• Right to data portability — you can request your data in a structured, machine-readable format.
• Right to object — you can object to winbs processing your data on the basis of legitimate interests.
• Right to withdraw consent — where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, contact winbs at [email protected]. We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request.

09 Data Security

winbs takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your device and the winbs platform is encrypted using SSL/TLS technology.
• Passwords are stored in hashed form and are never accessible in plain text by winbs staff.
• Access to personal data within winbs is restricted to staff who need it to perform their job functions.
• winbs conducts regular security reviews and vulnerability assessments of the platform.
• In the event of a data breach that affects your personal data, winbs will notify you and relevant authorities as required by applicable law.

10 Children's Privacy

The winbs platform is strictly for adults aged 18 and over. winbs does not knowingly collect personal data from anyone under the age of 18.

If winbs discovers that an account has been created by or on behalf of a minor, that account will be closed immediately, all funds will be returned to the depositing payment method after verification, and all associated personal data will be deleted.

If you believe a minor has registered on winbs, please contact us immediately at [email protected] so we can take appropriate action.

11 Marketing Communications

winbs may send you promotional emails, SMS messages, or in-platform notifications about new games, bonuses, and special offers. We will only send you marketing communications if you have opted in to receive them during registration or through your account settings.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email from winbs.
• Updating your communication preferences in your winbs account settings.
• Contacting our support team at [email protected] and requesting to be removed from marketing lists.

Opting out of marketing communications will not affect essential account notifications such as transaction confirmations, security alerts, or policy updates, which winbs may still send as necessary for the operation of your account.

12 Changes to This Policy

winbs may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "last updated" date.

For significant changes that affect how we use your personal data, winbs will notify registered players by email or through an in-platform notification before the changes take effect.

Your continued use of winbs after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, you should stop using winbs and contact support to arrange account closure.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way winbs handles your personal data, please get in touch with our team:

winbs aims to respond to all privacy-related requests within 30 days. For urgent data security concerns, please mark your message as urgent and our team will prioritise your case.

You may also review the Terms and Conditions and Responsible Gaming pages for more information about how winbs operates.